Terms and Conditions Anytime Auslan
Minimum Charges
Anytime Auslan applies a minimum charge of 2 hours to every booking. Weekends, Public Holidays and After-Hours bookings have a minimum fee of 2.5 hours. Travel expenses will be fully reimbursed if the interpreter travelled more than 30km from their previous booking.
Cancellations
All bookings cancelled within 48 hours of the start time will be charged the full cost of the booking. Public holidays and weekends are not counted in this 48-hour period. If you wish to cancel a booking, please contact our team via email at [email protected], and provide the date and time of the booking.
No Show
If it is established that the Deaf participant has not communicated any reason for being late, and 30 minutes have passed since the start time, the interpreter can consider the booking as a “NO SHOW” and will receive full payment.
Co-interpreters
The number of interpreters required is determined on a case-by-case basis, using discretion and considering factors such as length of appointment, speed and content of interpretation, number of scheduled breaks, and number of Deaf and hearing participants.
Unable to Service
No fee is charged for a cancellation by Anytime Auslan when an interpreter booking has not been fulfilled.
Privacy Policy
Our website address is: https://www.anytimeauslan.com.au.
Comments
We may collect and store some information on our website. We collect information about your internet protocol (IP address) this is used to connect your computer/device to the internet. We collect login information, email addresses, passwords, computer connection information. We might use software and tools to measure and collect information.
Including:
– Page response times
– Length of visit on our site
– Page information
Cookies
We also collect personal identification information. Such as your name, email address, payment information, comments, feedback, service reviews, recommendation and personal profile. We collect this personal information to provide and operate our services.
To provide for our uses for continuous customer assistance and technical support.
Who we share your data with
Potentially, we may contact our visitors and users with general and personal service related information updates and promotional emails. To create statistics and provide us information to help improve our services provided to comply with any laws and regulations.
What rights you have over your data
When you are browsing the website, we will use this specific information as mentioned above. We may contact you to inform you information about your account or if any issues with your account, disputes, any moneys owed on your account.
We may also contact you for your opinion with surveys or send updates about our service or user agreement.
Where we send your data
We will comply with National Laws and any other agreement/s we hold with any other stakeholder.
For the purposes of contacting you, we may contact you via email, sms or via post.
If you do not want to be contacted, you can let us know here.
Anytime Auslan Pty Ltd is proud to provide Auslan and Deaf Interpreters to the Deaf, Deafblind and Hard of Hearing Community for health, education on the Gold Coast, Brisbane, Cairns, Townsville, Melbourne, Adelaide, Perth, Sydney, Newcastle; Nationally through online services (VRI). We also provide Deaf friendly community events for the community.